URGENT - The submission form does not receive in my email as usual.

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    saniaraby
    Asked on July 14, 2014 at 10:15 PM

    Hi,

    I found that so many submission form didn't push to my email as normal. When i check in jot form, the forms submission is increasing but none receive in my email as normal.

    Please do assist and check for me

  • Profile Image
    marron_afable
    Answered on July 14, 2014 at 11:47 PM

    Hi! Please check if you have set the recipient email to the email that you want to receive the form submissions.

    You can do this by opening your form in the form builder and clicking on "Email Alerts" and the notifier for your form. As shown below:

     

    Next, click on "Reply-to and recipient Settings", as shown below:

    Finally, set the "Recipient e-mail" to the email that you wish to recieve the data from your form submissions.

  • Profile Image
    EltonCris
    Answered on July 15, 2014 at 02:49 AM

    Hi,

    In addition to my colleague, if you're still having issues with receiving form responses, please let us know the form in question so we can check it here.

    Thanks!