What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    URGENT - The submission form does not receive in my email as usual.

    Asked by saniaraby on July 14, 2014 at 10:15 PM


    I found that so many submission form didn't push to my email as normal. When i check in jot form, the forms submission is increasing but none receive in my email as normal.

    Please do assist and check for me

  • Profile Image

    Answered by marron_afable on July 14, 2014 at 11:47 PM

    Hi! Please check if you have set the recipient email to the email that you want to receive the form submissions.

    You can do this by opening your form in the form builder and clicking on "Email Alerts" and the notifier for your form. As shown below:


    Next, click on "Reply-to and recipient Settings", as shown below:

    Finally, set the "Recipient e-mail" to the email that you wish to recieve the data from your form submissions.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 15, 2014 at 02:49 AM


    In addition to my colleague, if you're still having issues with receiving form responses, please let us know the form in question so we can check it here.