Why has my form been deactivated

  • Profile Image
    Michelle Jones 
    Asked on July 15, 2014 at 03:02 AM

    Hi I have not exceeded 100 submissions a month and my form has been disabled I need it re activated as I am organising a fundraiser for a NFP organisation please fix it thanks 

  • Profile Image
    ashwin_d
    Answered on July 15, 2014 at 05:46 AM

    Hello Michelle,

    You have exceeded the allowed submission limits. Only 10 SSL submissions are allowed in Free account and you have already received 10 SSL submissions and you reached the submission limits.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!