What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my form been deactivated

    Asked by Michelle Jones  on July 15, 2014 at 03:02 AM

    Hi I have not exceeded 100 submissions a month and my form has been disabled I need it re activated as I am organising a fundraiser for a NFP organisation please fix it thanks 

    deactivated Submissions thanks exceeded and
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    JotForm Support

    Answered by ashwin_d on July 15, 2014 at 05:46 AM

    Hello Michelle,

    You have exceeded the allowed submission limits. Only 10 SSL submissions are allowed in Free account and you have already received 10 SSL submissions and you reached the submission limits.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!