What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have the free account with 100 submissions. when does the submission count reset to 0?

    Asked by dchisolmgsu on July 15, 2014 at 09:14 AM

    In my understand, It's 100 submissions per month. Is that correct? We are testing jotforms as a solution and love it so far. I'm not sure waht will happen when/ if we reach the submission limit before we finish testing.

    Submissions count 100 submissions submission limit love solution
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    JotForm Support

    Answered by ashwin_d on July 15, 2014 at 10:55 AM

    Hello dchisolmgsu,

    Yes your understanding is correct. In free account you can receive up to 100 non secure, 10 SSL / secure or 10 payment submissions. If any of the limits are reached all your forms will be disabled.

    Please be noted that submission counters are reset to zero on the first day of every month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by dchisolmgsu on July 15, 2014 at 11:00 AM

    But how do I know when the the number resets. I didn't see an indicator of where I am in the 30/31 day period.

    Is there a way to look that up?

     

    Is it by Calendar Month? (Back to zero on the 1rst of the month)?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 15, 2014 at 12:41 PM

    Hello dchisolmgsu,

    Yes it is possible to check your Here are the steps you check your account usages:

    1. Sign in to your JotForm account.

    2. Click on the person looking icon on the top right corner of your screen. It will display you the small window where you will be able to see your account usages. Please click on the screenshot below:

    3. Click on the "Account" link which will redirect you to your profile page.

    4. Click on the "Usage" tab and you will be able to see the list of your account usages. Please check the screenshot below:

    Yes the submission counter resets to zero on the 1st of every month (Calendar month).

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by dchisolmgsu on July 15, 2014 at 03:34 PM

    Thanks, This does answer my question. "...Yes the submission counter resets to zero on the 1st of every month (Calendar month)"

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    JotForm Support

    Answered by david on July 15, 2014 at 05:29 PM

    Hi,

    We are glad to help, please let us know if you have any other questions and we will be happy to assist you.

    Thank you for using Jotform!