- saniarabyAsked on July 15, 2014 at 10:06 AM
Referring to the previous question. You didn't answering and assisting me.
I have several forms in this account and all running normally until yesterday i found that there is no submission push to my email. the setting is normal like before (attachment)
- JotForm SupportWelvinAnswered on July 15, 2014 at 12:08 PM
We have actually responded to your first thread, posted about 9 hours ago: http://www.jotform.com/answers/403353-URGENT-The-submission-form-does-not-receive-in-my-email-as-usual.
I checked your form and found out that you're using a custom sender email address. Instead of adding the custom sender email through verification method, please kindly try to use Mandrill's SMTP. Please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address. This should help. If not, please update us here.