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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Push Email Submission Problem

    Asked by saniaraby on July 15, 2014 at 10:06 AM

    Referring to the previous question. You didn't answering and assisting me.
    I have several forms in this account and all running normally until yesterday i found that there is no submission push to my email. the setting is normal like before (attachment)


    Screenshot
    problem email no submission
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    JotForm Support

    Answered by Welvin on July 15, 2014 at 12:08 PM

    Hi,

    We have actually responded to your first thread, posted about 9 hours ago: http://www.jotform.com/answers/403353-URGENT-The-submission-form-does-not-receive-in-my-email-as-usual.

    I checked your form and found out that you're using a custom sender email address. Instead of adding the custom sender email through verification method, please kindly try to use Mandrill's SMTP. Please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address. This should help. If not, please update us here.

    Thanks

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    JotForm Support

    Answered by Welvin on July 15, 2014 at 12:09 PM

    Or, you can switch back to the default noreply@jotform.com or noreply@formresponse.com as your sender email. That should work best for Gmail Addresses.

    Thanks