Autoresponder doesn`t work

  • Profile Image
    4funbooks
    Asked on July 15, 2014 at 10:55 AM
    Jotform seems to be buggy today. Looks like email autoresponder don`t work (this form: http://www.jotform.co/form/32082411358852
  • Profile Image
    david
    Answered on July 15, 2014 at 01:16 PM

    Hi,

    I checked the email associated with your autoresponder to make sure it was not on our bounce list and it is not:

    I cloned your form to test it, and from the default address of "noreply@jotform.com" rather than your custom domain, both the notification and the autoresponder worked properly:

    If you must use a custom domain, please make sure that it is setup correctly:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If this is not necessary, your response email should work fine if you change it to "noreply@jotform.com":

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!