What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder doesn`t work

    Asked by 4funbooks on July 15, 2014 at 10:55 AM
    Jotform seems to be buggy today. Looks like email autoresponder don`t work (this form: http://www.jotform.co/form/32082411358852
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    JotForm Support

    Answered by david on July 15, 2014 at 01:16 PM

    Hi,

    I checked the email associated with your autoresponder to make sure it was not on our bounce list and it is not:

    I cloned your form to test it, and from the default address of "noreply@jotform.com" rather than your custom domain, both the notification and the autoresponder worked properly:

    If you must use a custom domain, please make sure that it is setup correctly:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If this is not necessary, your response email should work fine if you change it to "noreply@jotform.com":

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!