- dchisolmgsuAsked on July 15, 2014 at 11:29 AM
I'm looking to upgrade from the Free to the Premium plan. However if we want to upgrade again to the Economy plan, how will that be handled. Will we have to start a new plan and lose the months that we paid for or will the new plan be prorated against the existing plan?
- JotForm SupportdavidAnswered on July 15, 2014 at 01:38 PM
Yes, we can add extra time to the new subscription should you choose to upgrade further. If you buy a year of "Premium" and decide that 6 months in you would like to upgrade to an "Economy" subscription, we can indeed give you 3 months of "Economy" added to your subscription. We cannot however refund a portion of the new subscription or any of the old one after the first month.
Please let us know if you have any other questions and we will be happy to help.
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