What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I upgrade to Premium plan and pay for several months, If I upgrade again will my cost be Prorated?

    Asked by dchisolmgsu on July 15, 2014 at 11:29 AM

    I'm looking to upgrade from the Free to the Premium plan. However if we want to upgrade again to the Economy plan, how will that be handled. Will we have to start a new plan and lose the months that we paid for or will the new plan be prorated against the existing plan?

    Thanks

    prorated premium plan and thanks
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    JotForm Support

    Answered by david on July 15, 2014 at 01:38 PM

    Hi,

    Yes, we can add extra time to the new subscription should you choose to upgrade further.  If you buy a year of "Premium" and decide that 6 months in you would like to upgrade to an "Economy" subscription, we can indeed give you 3 months of "Economy" added to your subscription.  We cannot however refund a portion of the new subscription or any of the old one after the first month.  

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!