What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submissions page: Submissions Not Forwarding when using a custom sender

    Asked by jasen on July 15, 2014 at 01:59 PM


    I can't forward the submissions from Jotform to my email.

    It's been worked correctly, I don't know what's happening in Jotform.

    Please fix it ASAP.

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    JotForm Support

    Answered by Welvin on July 15, 2014 at 03:33 PM


    I need to confirm if you're having a problem in receiving your form notification email or you have a problem with forwarding submission from the form submissions page:


    If you're having a problem in receiving your form notification, please let us know the form URL's and we'll be grateful to check it for you.

    Thank you!

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    Answered by jasen on July 15, 2014 at 06:10 PM

    forwarding submission from the form submissions.

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    JotForm Support Manager

    Answered by Jeanette on July 15, 2014 at 07:45 PM

    We have now reported this to second level.

    In the meantime, if you want to forward a submission, please use noreply@jotform.com,  as the sender email.

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    Chief Technology Officer

    Answered by eee on July 16, 2014 at 04:29 AM

    Hey @jasen,

    We have fixed the problem,

    Sorry for the inconvenience,

    Kindest Regards,

    - Ertugrul.