- djmgatlantaAsked on July 15, 2014 at 05:49 PM
I use to get my submissions to my email (firstname.lastname@example.org) but in the passed three days, I've had 4 clients say that they submitted offers to me and i haven't received them. I just checked the back office and I had 48 unread submissions that I haven't came through to my email meaning I lost a lot of money! How can we fix that?
- KristinePPhotoAnswered on July 15, 2014 at 05:53 PM
This exact same thing has been happening to me as well, which I posted about in a ticket below. Jotform, please let us know why this is happening! Thank you!
- JotForm Support ManagerJeanetteAnswered on July 15, 2014 at 07:32 PM
Your hosting service for @dejamarketinggroup.com might be rejecting the emails coming from our servers. So far, our mailogs show they are being sent./var/log/jotform/email.workers.log:[15/Jul/2014:17:45:23 -0400] AmazonSES :: Sent email to email@example.com - MessageID:000001473bfcb7f8-238880a0-751a-45db-b21a-bff6bb2816f8-000000/534ca9bc-0c69-11e4-9642-eda2361a5c9e /var/log/jotform/email.workers.log:[15/Jul/2014:17:45:23 -0400] AmazonSES :: Sent email to firstname.lastname@example.org - MessageID:000001473bfcb7fe-5a74568e-a87c-4fd4-9498-e49c1d70fea4-000000/534d45f8-0c69-11e4-bed0-73533b6931a5
To solve the problem I would recommend you to whitelist our domains
You might also need to whitelist our IP addresses