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  • Profile Image

    Why did my submissions stop coming to my email

    Asked by djmgatlanta on July 15, 2014 at 05:49 PM

    I use to get my submissions to my email (booking@dejamarketinggroup.com) but in the passed three days, I've had 4 clients say that they submitted offers to me and i haven't received them. I just checked the back office and I had 48 unread submissions that I haven't came through to my email meaning I lost a lot of money! How can we fix that?

    Page URL:
    http://www.djmgtheagency.com/#!booking_request/c60z

    Submissions email office unread checked
  • Profile Image

    Answered by KristinePPhoto on July 15, 2014 at 05:53 PM

    This exact same thing has been happening to me as well, which I posted about in a ticket below. Jotform, please let us know why this is happening! Thank you!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 15, 2014 at 07:32 PM

    Your hosting service for @dejamarketinggroup.com might be rejecting the emails coming from our servers. So far, our mailogs show they are being sent.

    /var/log/jotform/email.workers.log:[15/Jul/2014:17:45:23 -0400] AmazonSES :: Sent email to b****ng@dejamarketinggroup.com - MessageID:000001473bfcb7f8-238880a0-751a-45db-b21a-bff6bb2816f8-000000/534ca9bc-0c69-11e4-9642-eda2361a5c9e /var/log/jotform/email.workers.log:[15/Jul/2014:17:45:23 -0400] AmazonSES :: Sent email to b----ng@dejamarketinggroup.com - MessageID:000001473bfcb7fe-5a74568e-a87c-4fd4-9498-e49c1d70fea4-000000/534d45f8-0c69-11e4-bed0-73533b6931a5


    To solve the problem I would recommend you to whitelist our domains

    · jotform.com
    · email.amazonses.com
    · amazonses.com
    · jotform.co
    · secure.jotform.co
    · s3.amazonaws.com
    · static-interlogyllc.netdna-ssl.com


    You might also need to whitelist our IP addresses
    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses