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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submitting a Mistake Erases the Form

    Asked by Russ563 on July 15, 2014 at 11:54 PM

    When filling out and submitting data on my form, if you make a mistake (not filling out the required fields) it grays out the form and tells you what to fix. Then you click go back to fix the errors. NOW the problem, IE (11) clears the form & you need to reenter ALL the fields. Firefox (30) leaves your data intact & you just fix the error.

     

    Also, 'Hint Example' does NOT work in Firefox and does work in IE.

    Page URL:
    http://www.eteamz.com/romegirlssoftball/news/index.cfm?cat=245686

    problem does not work hint all
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 16, 2014 at 05:59 AM

    Hi,

    In that case, use auto-fill feature. This will save the data on the browser local storage so whenever you encounter issues on the page, your data will not get lost.

    http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    Regarding on the other issue, please re-embed your form using iframe embed code. This should fixed it. That's probably due to a script conflict.

    Hope this helps!

  • Profile Image

    Answered by Russ563 on July 16, 2014 at 11:41 AM

    I used the auto-fill on my other forms, just forgot it on this one. Thank you. But please explain; I do most of my testing on Firefox which doesn't need the feature (which is why I forgot), but IE does???

     

    As for Hint Example; I think it is something in the form because, this form on the same eteamz site works. But I put both forms here for testing. It is my own site, and there is nothing extra on the site to conflict. The hint still works on the registration form, but does NOT on the scores form.

  • Profile Image

    Answered by Russ563 on July 16, 2014 at 11:56 AM

    P.S. You can on longer see the Hint work on the other form because, like I posted in my other question, adding the widget also stops the 'Hint Example' from working. Which is why, as in my other question, I think it is something in the form that is stopping the 'Hint'.

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 16, 2014 at 11:57 AM

    @Russ563

    It should work fine on IE but not on lower versions, probably IE8 and earlier due to its obsolete features. Also, I would try out iframe embed code since it might also be due to script conflict between the form scripts and your existing website scripts which does not work well on IE.

    Both forms are actually working here and if you check your stand alone form, there's no problem with it. http://form.jotform.us/form/41248701626149

    But we do not recommend using the same script embed code for both forms embedded on the same page, it might cause script conflicts. You should consider embedding the other form using iframe to prevent any problems with the form.

    Thanks!