What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email does not arrive from my form

    Asked by yuri@i3-systems.com on July 16, 2014 at 03:01 AM


    I set an alert e-mail when there is a submission to my form.

    2014/07/14,alert e-mail was arrived when there is a submission to my form.

    But,today(2014/07/16) alert e-mail doesn't arrive.

    My form settings is not change.

    Is there a bug or any problem in your system?

    Or, my settings wrong?

    I attach my setting's screen.


    I need your help...

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 16, 2014 at 06:38 AM

    The problem should now be resolved. One of the servers was misbehaving and not sending the emails. We have now switched from that server. Thanks for your patience.

  • Profile Image

    Answered by yuri@i3-systems.com on July 16, 2014 at 10:40 AM

    I was confirmed that it has been modified.I would like to thank the support!!

  • Profile Image
    JotForm Support

    Answered by david on July 16, 2014 at 11:41 AM

    Glad to hear it!  Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!