What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Having trouble getting widgets to arrive in email notificationsAsked by topmargin on July 16, 2014 at 03:35 AM
Hi there, I'm wondering if you can point me in the right direction please. I have recreated my form twice, using two different widgets, but neither of the methods I used, gave me an email notification where the information was shown.
The first I used was the Star Rating. I had ten questions and that asked for a rating from 1 to 10 on each question. When the email notification was received, none of the stars or the questions I asked were showing up on the email.
So I decided to try something else. I used the widget that puts things in order (You move the information up and down to rank in order of importance).
Again, when I received the email, there was no ranking from 1 to 10, nor were the questions even visible.
I'm just wondering if you could possibly let me know what I'm doing wrong please!
All I am trying to do is get the person to rank 10 different items in order of importance. I don't care how or what widget I use, just so that it comes through on the email notification! Thanks in advance!
Recreating your email notification should resolve the problem.
When I cloned your form, your form notification doesn't have correct field tags and some are missing. Recreating it should give you a brand new email notification with all the updated tags. To do that, just delete your existing email notification and create a new one.
Let us know if you have any other questions or concerns.