What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    in the last few days, customers are sending forms that don't arrive. When I test it comes through. What can be the problem?

    Asked by boatcard on July 16, 2014 at 08:59 AM
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    JotForm Support

    Answered by ashwin_d on July 16, 2014 at 10:41 AM

    Hello boatcard,

    Upon checking your form's notification email alert, I found that you have not set the "Sender Name" and "Sender Email" yet. That could be the reason why you are not receiving the submission emails when the form is submitted. Please check the screenshot below:

    You should select a "Sender Name" in the email alert. Please be noted that if there is no sender name, the incoming email server will most likely will treat it as spam or simply reject it.

    You should also select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:



    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!