in the last few days, customers are sending forms that don't arrive. When I test it comes through. What can be the problem?

  • boatcard
    Asked on July 16, 2014 at 8:59 AM
  • Ashwin JotForm Support
    Replied on July 16, 2014 at 10:41 AM

    Hello boatcard,

    Upon checking your form's notification email alert, I found that you have not set the "Sender Name" and "Sender Email" yet. That could be the reason why you are not receiving the submission emails when the form is submitted. Please check the screenshot below:

    in the last few days, customers are sending forms that dont arrive Screenshot 20

    You should select a "Sender Name" in the email alert. Please be noted that if there is no sender name, the incoming email server will most likely will treat it as spam or simply reject it.

    You should also select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!