What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with Email Entry

    Asked by medwards on July 16, 2014 at 10:52 AM

    I have had several reports of forms not going through due to "invalid email address", when in fact the address is correct.  I am attaching a PDF screenshot with the error.

    Are you aware of any other issues?

    Screenshot
    email Reports invalid email
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    JotForm Support

    Answered by david on July 16, 2014 at 12:05 PM

    Hi,

    I checked your form and it appears to be working correctly:

    Are you or your users still experiencing this?  Will it not allow the submission to be sent or is it causing an error while the submission is sending?  Please let us know and we will be happy to look into your issue further.

    Thank you for using Jotform!

  • Profile Image

    Answered by totalamr on July 16, 2014 at 12:32 PM

    I have clients experiencing the same issue today for the first time. We are also suddenly receiving two emails for every form entered. Just started today as well.
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    JotForm Support

    Answered by david on July 16, 2014 at 01:07 PM

    Hi,

    I have split your question off to it's own thread here:

    http://www.jotform.com/answers/404309

    If you could let us know a which form you are having this issue with in the new thread, we will be happy to look into your issue further.

    Thank you for using Jotform!