Issue with Email Entry

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    medwards
    Asked on July 16, 2014 at 10:52 AM

    I have had several reports of forms not going through due to "invalid email address", when in fact the address is correct.  I am attaching a PDF screenshot with the error.

    Are you aware of any other issues?

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    david
    Answered on July 16, 2014 at 12:05 PM

    Hi,

    I checked your form and it appears to be working correctly:

    Are you or your users still experiencing this?  Will it not allow the submission to be sent or is it causing an error while the submission is sending?  Please let us know and we will be happy to look into your issue further.

    Thank you for using Jotform!

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    totalamr
    Answered on July 16, 2014 at 12:32 PM

    I have clients experiencing the same issue today for the first time. We are also suddenly receiving two emails for every form entered. Just started today as well.
  • Profile Image
    david
    Answered on July 16, 2014 at 01:07 PM

    Hi,

    I have split your question off to it's own thread here:

    http://www.jotform.com/answers/404309

    If you could let us know a which form you are having this issue with in the new thread, we will be happy to look into your issue further.

    Thank you for using Jotform!