The first time I use the Jotform, the form designed to upload some file

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    Lon Chen
    Asked on May 25, 2022 at 04:17 PM

    The first time I use the Jotform, the form designed to upload some files and images, but once I tested form filled out, the files and images I uploaded, can not be displayed in my email? What can I do to make the uploaded files or images to show?

    This is a re-post of a comment on What Is a Form Builder

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    Answered on May 25, 2022 at 07:13 PM

    Hello Lon,

    Thanks for reaching out to Jotform Support. Can you please share with us the form that you're having an issue with so that I can check what is happening on your form?

    We will be waiting for your response.

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    Answered on June 06, 2022 at 09:28 PM

    Hi Lon,

    Thanks for getting back to us.  I understand you want to show the uploaded files in the Autoresponder email however If you have not unchecked the "Require log-in to view uploaded files" option in the setting the form users will not be able to view the files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

    • Login to your Jotform account.
    • Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    • In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    • On the Settings page, scroll down to the Privacy section and uncheck the box next to Require Login to View Uploaded Files.

    1653978438_6295b546c8243_Require login t

    That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

    Give it a try and let us know if you need any help.

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    Lon Chen
    Answered on June 09, 2022 at 10:11 AM
    Dear Sir;
    The Violation Report &RIF Form that I set up working fine with your suggestion of how to load images, files and shows up in recipients email! Thanks for that!
    My question here is how can I add another manager/host to keep in charge of this form, so that I can have him access to the form and view the activities, and response, if necessary?
    What is the process to add/invite another controller manager for the existing form?
    Thank you!
    Lon Chen
    Sent from my iPhone

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    Answered on June 09, 2022 at 10:25 AM

    Hello Lon Chen,

    Thanks for reaching out to Jotform Support. I have made a split thread to avoid confusion. Please kindly refer to this link: Form Collaboration: how to add different user to have access to form

    Let us know if there’s anything else we can help you with.