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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cant´t download the PDF file

    Asked by marcosono on July 16, 2014 at 12:26 PM

    I´m trying to download a PDF file but I can´t, the below message apears:

     

    {"error":"No action was provided. Please check your request","success":false,"duration":"0.000"}

     

    pdf file message check duration
  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2014 at 01:22 PM

    Hi,

    Is it a PDF file format of a submission? Or a PDF file that was uploaded to your form? Do you have the link? Can you give it to us? Also, what is the form URL? Is this happening to all of the PDF files?

    Thanks

  • Profile Image

    Answered by marcosono on July 16, 2014 at 01:33 PM

    Hello,

    I´m trying to download my submissions in a PDF file format.

     

    This is the link: http://www.jotformz.com/server.php

     

    This is the URL: http://www.jotformz.com/submissions/31774928196872

    In this page, there´s 3 options to download the submissions: EXCEL, CSV and PFD. 

     

    Actually, I tried in other forms that I have and it worked, I guess the one that I´m trying to download has photos it´s not working.

     

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2014 at 02:51 PM

    You only have 1820 submissions, but I think you were right about the photos on each of the submissions - it's lowering down the speed of the download process. I will ask my colleague with faster internet connection to download your submissions. 

    You may also consider downloading the PDF files individually. You can use IDM or similar softwares to do batch download. Here's your form submissions PDF download links: http://pastiebin.com/53c6c87bad4cb

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2014 at 02:55 PM

    By the way, I have cleared your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache and as far as I've noticed, this fixed the error. Can you check now?

    Thanks

  • Profile Image

    Answered by marcosono on July 16, 2014 at 02:59 PM

    I´ll try to download the files individually, thanks.

    I tried and I was able to download the files, thank you!

     

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on July 16, 2014 at 03:12 PM

    Great! Let us know if you need further assistance.

    Thanks