What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not all notifications coming through?

    Asked by Wild_Elements on July 16, 2014 at 01:54 PM

    We seem to be receiveing at hoc notifications of form being completed:

     

    form: http://www.jotform.com//?formID=31633576393864

    last 3 entries:

    Rowan 

    Eirs and

    Matthew

     

    only received notifications for Matthew, but receibed Paypal notifications for all 3, which I know is sent by paypal.

     

    Please can you advice as this information is exptremely important for our playschemes and I don't want staff to have to go into Jotform to get the data.

     

    many thanks, Resi

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 16, 2014 at 03:01 PM

    Thank you for contacting us.

    I would like to recommend you to check a Spam/Junk folder to make sure that the messages are not there. Also, if you have a web mail, it is worth checking it out too.

    In the meantime, I have forwarded a ticket to our Next Level Support to see if we can check our mail logs.

    We will get back to you when we have any more information on this.