Not all notifications coming through?

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    Asked on July 16, 2014 at 01:54 PM

    We seem to be receiveing at hoc notifications of form being completed:



    last 3 entries:


    Eirs and



    only received notifications for Matthew, but receibed Paypal notifications for all 3, which I know is sent by paypal.


    Please can you advice as this information is exptremely important for our playschemes and I don't want staff to have to go into Jotform to get the data.


    many thanks, Resi

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    Answered on July 16, 2014 at 03:01 PM

    Thank you for contacting us.

    I would like to recommend you to check a Spam/Junk folder to make sure that the messages are not there. Also, if you have a web mail, it is worth checking it out too.

    In the meantime, I have forwarded a ticket to our Next Level Support to see if we can check our mail logs.

    We will get back to you when we have any more information on this.