Not all notifications coming through?

  • Profile Image
    Wild_Elements
    Asked on July 16, 2014 at 01:54 PM

    We seem to be receiveing at hoc notifications of form being completed:

     

    form: http://www.jotform.com//?formID=31633576393864

    last 3 entries:

    Rowan 

    Eirs and

    Matthew

     

    only received notifications for Matthew, but receibed Paypal notifications for all 3, which I know is sent by paypal.

     

    Please can you advice as this information is exptremely important for our playschemes and I don't want staff to have to go into Jotform to get the data.

     

    many thanks, Resi

  • Profile Image
    Mike_T
    Answered on July 16, 2014 at 03:01 PM

    Thank you for contacting us.

    I would like to recommend you to check a Spam/Junk folder to make sure that the messages are not there. Also, if you have a web mail, it is worth checking it out too.

    In the meantime, I have forwarded a ticket to our Next Level Support to see if we can check our mail logs.

    We will get back to you when we have any more information on this.