File uploaded not working

  • Lee Hughes
    Asked on May 26, 2022 at 6:26 AM

    Hello, I'm trying to use your form builder to create a form whereby my site visitors can upload an image. When I get the notification email I click the link but the link takes me to an unresponsive page

    Jotform Thread 4044262 Screenshot
  • Rhina JotForm Support
    Replied on May 26, 2022 at 6:31 AM

    Hi Lee!

    Thanks for reaching out to Jotform Support.

    Please make sure you are logged in to your account before accessing the link.

    Or you can also untick the " Require log-in to view uploaded files." privacy settings on your form.

    1653561061 628f56e543a22 Screen Shot 202 Screenshot 10

    Please try this and let us know how it goes.

    Thanks Lee!