What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My customers seem to be having a lot of trouble with Jotform at the moment

    Asked by Bathartisan on July 16, 2014 at 04:38 PM

    Hello I have had several customers (market traders who fill in the online form to book a pitch) say that either they cannot get the submit button to work or that they are not receiving automatic copies of their booking forms. They use the secure link https://secure.jotform.co/Bathartisan/Bookings2014

     

    I have looked at my set up for the forms and it seems that the automated replies are set up.

     

    I also have no idea how to set up the Embed Form plug in, I don't really understand the instructions. Every time I download the file it does not appear as one zip  but several different folders - which one is it? I was also using Form Generator for Wordpress Plug in but that seems to have stopped working.

     

    Up until a month ago Jotform worked brilliantly but has now stopped being so efficient.

     

    Catherine Stokes

    Page URL:
    www.bathartisanmarketcom

    JotForm using form form generator online form
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    JotForm Support

    Answered by Mike_T on July 16, 2014 at 06:14 PM

    Thank you for contacting us.

    I was able to submit your form using a Google Chrome browser with out any issues.

    Also, the form autoresponder was immediately delivered:

    I have noticed only one issue with the form Autoresponder. There is a PDF download link added to the email subject, and it can be considered as a spam/harmful content by email providers.

    I would like to recommend you to move that PDF download link into email template body in order to avoid email filtering issues.

    Are you able to reproduce the form submission issues from your side? It there are any specific steps?

    We will handle the Wordpress embedding question via a separate thread.

  • Profile Image

    Answered by Bathartisan on July 17, 2014 at 10:34 AM

    Thanks - I am in the UK which is why there is a delay in answering!

    Most of my customers use Safari or Explorer or Firefox - I tried Safari and it didn't work


    Best wishes


    Catherine

  • Profile Image
    JotForm Support

    Answered by david on July 17, 2014 at 12:55 PM

    Hi,

    I sent a test submission using Safari as my browser and everything seems to be working fine:

     

     

    However I did not receive the email response.  When I checked your email logs I saw several error messages.  Please make sure you have your custom smtp setup correctly:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If it is not necessary to have the email come from you, use "noreply@jotform.com" in this field to allow for the smoothest usage:

    The form does appear to be working in all the browsers I tried however.  Please let us know if you are still having a problem using your form and we will be happy to look into it further.  Check the custom SMTP settings to make sure they are correct and we will be happy to check it again.

    Thank you for using Jotform!