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    Required field still red even though it's selected

    Asked by JuliaRogers on July 16, 2014 at 06:26 PM

    When I am filling out my form for a client I often get an error message for a required field even thought it's selected.  I continue working on the form and when I hit submit, it sends, but the field is still red upon submission.  What can I do to fix this?

    Thanks,

    Julie

    Page URL:
    https://www.yourpetsnanny.com/Reservation.html

    Screenshot
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    JotForm Support

    Answered by ashwin_d on July 17, 2014 at 12:47 AM

    Hello Julie,

    I'm sorry for the trouble caused to you.

    I did test your form but I am unable to replicate the issue you are having. I did not get the required validation error message once I checked one of the option in "Services requested" question.

    Are you having this issue all the time or it is occasional? Which browser you are having this issue with? It seems you have "Auto Fill" enabled in your form but that should not create this issue.

    Do get back to us with the details and we will try to replicate the issue.

    We will wait for your response.

    Thank you!

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    Answered by JuliaRogers on July 19, 2014 at 06:31 PM

    I usually use Firefox as my browser.  It's random and I cannot replicate the issue upon demand either.  When it happens again, I'll revisit this issue.  Thanks