What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form did not come through

    Asked by heartsofhope on July 16, 2014 at 11:01 PM

    Hi I use your forms on my web site and I am a new user.  I had a customer try and submit the form to me with pictures and it never came through.   Can you please call me at 636-42-4741 or email me back at heartsofhope2013@gmail.com


    I do not know what I am doing wrong.   I am using your free forms right now to see how they worked but will be updated to a paid subscribtion if I can get the form to work right for me


    The form seem to work ok for me when I did a test run but I only had one picture my customer had 3 does that make a difference

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    JotForm Support

    Answered by TitusN on July 17, 2014 at 05:03 AM


    I checked your form, and it did not have any submissions - that means no one has used the form yet.

    I then did a quick submission, and uploaded three images, and if you check your submissions listing, you should be able to see them.

    I'm not sure if this points you in the right direction - so please let us know - we would love to help. :-)