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    My email submissions collapse into one email

    Asked by tedd on July 16, 2014 at 11:05 PM

    When a form is successfully completed it is send to my email address which is great.

    However, when there are two or three emails within the same day they are attached to the same email. so there ends up being multiple submissions in the same email. I want each submission to be a Separate email.

    Can you help please.



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    JotForm Support

    Answered by TitusN on July 17, 2014 at 05:14 AM


    Your email address mx records indicate that you use Google Mail (Google Apps) to manage your emails.

    I think what you might be referring to is that Google Mail is collapsing your emails into conversation view - which can be annoying/helpful depending on the situation:

    If this is the situation, please use this article to disable conversation view.

    Did that help? Please let us know.