What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to upgrade.and the link is broken

    Asked by thericecompany on August 25, 2011 at 11:25 AM

    Hi,

    I am trying to upgrade my account and when I hit upgrade it says link is broken. 

    I am afraid to run out of room.

    Please advise?

    NIna

  • Profile Image
    JotForm Support

    Answered by mliz on August 25, 2011 at 11:34 AM

    Hi Nina,

    It appears that the upgrade was successful when I opened your account
    the subscription status indicates that it is already Premium.

    Can you please try to log out and then login back to your JotForm account?
    You should see an increase in the quota limits which is applicable to that
    of a  Premium subscription.

    Please don't hesitate to contact us if you have questions.

    Regards,
    Mliz