What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to test Stripe without consuming payment monthly limits?

    Asked by grammarproofing on July 17, 2014 at 08:01 AM

    Hi

     

    Can you tell me how I can test my new form without using up my monthly allowance? Thanks

    Test payment Stripe test key
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    Answered by jedcadorna on July 17, 2014 at 10:27 AM

    It needs to be a successful payment for it to count in your monthly payment allowance. If you want to test stripe payment you can use the test API key and from what I know it won't consume your monthly limit.

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    Answered by grammarproofing on July 17, 2014 at 11:19 AM

    I tried this in test mode through the form preview and it registered 1 submission, so i set the keys manually (as you suggested above), and again testing through form preview, it registered another submission.

    Both times I received an email asking me to charge customer. However, i have my form set to charge immediately (not manually).

    Furthermore, both tests produced a warning that I had already charged this customer at an earlier date.

     

    Please help, I need to do 20 plus tests before I can go live with this.

     

    Thanks, Phil

     

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    JotForm Support

    Answered by BDAVID on July 17, 2014 at 01:21 PM

    As far as I know, there is no way to test it without counting as a payment submission, so please keep testing as recommend by my colleague:

    On your account, you can receive up to 10 payments per month, only for this time, once you reached the 10 test payment submissions, contact us back, and we will be glad to reset it for you.

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    Answered by grammarproofing on July 18, 2014 at 03:58 PM

    Thanks BDavid. I'm still getting the email message that asks me to CHARGE CUSTOMER NOW

    Is that an error that can be fixed?

     

     

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    JotForm Support

    Answered by steve on July 18, 2014 at 05:09 PM

    Hello,

    I see your payment settings are set to Immediately, so if you're still receiving an email that says to charge the customer now, then that could be an issue. I need to test this further to confirm this issue. We'll update this ticket with more information.

    Thanks

  • Profile Image
    JotForm Support

    Answered by steve on July 18, 2014 at 05:30 PM

    Hello,

    I was able to reproduce the issue with the notification indicating to Charge Customer Now, when it actually charged them immediately.

    Notification:

    It looks like the payment does come through, but the content of the notification is incorrect:

    I'm escalating this to development to take a look. This thread will be updated with the latest status.

    Thank you for your patience, and for bringing this up.

    Regards

  • Profile Image
    JotForm Founder

    Answered by aytekin on July 19, 2014 at 01:14 AM

    Just let us know you are testing and we will reset your limits. I just reset your limits.