Issues submitting forms

  • nikkitsings
    Asked on July 17, 2014 at 10:20 AM

    People are having problems completing my jotform.  Here is the text in the error:

      There is a problem with this website's security certificate.
     
     
     
     
     
    The security certificate presented by this website was issued for a different website's address.
     

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
      We recommend that you close this webpage and do not continue to this website.
      Click here to close this webpage.
      Continue to this website (not recommended).
     
    More information
    If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting. When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.

     

    For more information, see "Certificate Errors" in Internet Explorer Help.

     

     

    Jotform Thread 404766 Screenshot
    Page URL: https://form.jotform.co/form/32953612154856
  • David JotForm Support
    Replied on July 17, 2014 at 12:04 PM

    Hi,

    It appears you are trying to use a secure form with a non-secure link:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    The https:// at the beginning of you link states that it is trying to use SSL but the normal link for this type is "https://secure.jotformpro.com/327926492739700" with a secure where you have "https://form.jotform.co/form/32953612154856" form.jotform.co it should be secure.jotform.co if you would like to use a secure form.  Keep in mind that we only allow 10 SSL based submissions on free accounts.  If you would like to use a non SSL version of your form, which it does not appear you need the encryption, here is a link:

    http://www.jotform.co/form/32953612154856

    This will not cause you to receive SSL submissions and no longer gives the error.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!