What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log in

    Asked by nancykatz on July 17, 2014 at 11:30 AM
    I can't seem to be able lot get into my account to change/check the credit card
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    JotForm Support

    Answered by Welvin on July 17, 2014 at 01:32 PM

    Hi Nancy,

    We advise to wait for our Team Manager's resolution about the duplicate payments to your account before doing any further transactions. If you do, there might be an additional subscription again. We ought to fix that first.

    You are currently logged into your account so I think you have corrected the problem. IF not, please update us here.


  • Profile Image

    Answered by nancykatz on July 21, 2014 at 09:41 AM
    I have downgraded my account until this issue is resolved and I've been refunded my double and triple billed invoices.
    I am also unable to change my credit card on your site...
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    JotForm Support

    Answered by Welvin on July 21, 2014 at 10:46 AM

    Our apologies! I've made a follow up just in case my colleague have forgotten to forward the thread to our manager.

    Please don't try to change your card until this is resolved.