- JotForm SupportWelvinAnswered on July 17, 2014 at 01:32 PM
We advise to wait for our Team Manager's resolution about the duplicate payments to your account before doing any further transactions. If you do, there might be an additional subscription again. We ought to fix that first.
You are currently logged into your account so I think you have corrected the problem. IF not, please update us here.
- nancykatzAnswered on July 21, 2014 at 09:41 AMI have downgraded my account until this issue is resolved and I've been refunded my double and triple billed invoices.
I am also unable to change my credit card on your site...
- JotForm SupportWelvinAnswered on July 21, 2014 at 10:46 AM
Our apologies! I've made a follow up just in case my colleague have forgotten to forward the thread to our manager.
Please don't try to change your card until this is resolved.