Can't log in

  • Profile Image
    nancykatz
    Asked on July 17, 2014 at 11:30 AM
    I can't seem to be able lot get into my account to change/check the credit card
  • Profile Image
    Welvin
    Answered on July 17, 2014 at 01:32 PM

    Hi Nancy,

    We advise to wait for our Team Manager's resolution about the duplicate payments to your account before doing any further transactions. If you do, there might be an additional subscription again. We ought to fix that first.

    You are currently logged into your account so I think you have corrected the problem. IF not, please update us here.

    Thanks

  • Profile Image
    nancykatz
    Answered on July 21, 2014 at 09:41 AM
    I have downgraded my account until this issue is resolved and I've been refunded my double and triple billed invoices.
    I am also unable to change my credit card on your site...
    ...
  • Profile Image
    Welvin
    Answered on July 21, 2014 at 10:46 AM

    Our apologies! I've made a follow up just in case my colleague have forgotten to forward the thread to our manager.

    Please don't try to change your card until this is resolved.

    thanks