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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting notifications from the complete submissions on my email.

    Asked by ywamchico on July 17, 2014 at 01:51 PM

    Hi there,

    I'm noticing that the forms my clients are submitting are not getting through to my email inbox. They also say they completed them but they didn't go through. Some I find directly on the jotform site and some don't show up at all. The form I'm having specific trouble with is the General Application on http://ywamchico.com/applications/

     

     

    Page URL:
    https://secure.jotform.us/form/40424927935157

    Submissions email JotForm site find inbox
  • Profile Image

    Answered by ywamchico on July 17, 2014 at 02:20 PM

    bump!

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    JotForm Support

    Answered by TitusN on July 17, 2014 at 03:58 PM

    Hello,

    I ran some tests to see if emails would go through - our servers report that you got them - kindly confirm.

    The reason why you are not receiving notifications is because of the paypal field you have on the form.

    When a user does not complete the payment through your paypal checkout - the submission goes to the incomplete payments list.

    All submissions that end up on that list do not send email notifications to you because technically, the user did not complete the payment.

    You can however check the list and manually complete the submission to get the notification - but you will still not have received the payment.

    Please let us know if this helps - and how we can assist further.

  • Profile Image

    Answered by ywamchico on July 18, 2014 at 01:21 PM
    New response receivedthank you for confirming this as that was my thought as well...we did receive the tests...how do I go about checking the “incomplete list”?
    Joy Snyder
    or
    Daniel Chavez
    Registrar, YWAM Chico
    1.530.893.6750 x 220
    1.800.841.0739 x 220
    Fax: 1.530.893.6759
    schools@ywamchico.com
    ...
  • Profile Image
    JotForm Support

    Answered by steve on July 18, 2014 at 03:06 PM

    Hello,

    As per my colleague's note above, here are instructions on checking the incomplete payments list:

    http://support.jotform.com/help/135-How-to-View-Incomplete-Payments

    I just logged into your site and confirmed the incomplete payments button is active:

    Please let us know if you have trouble accessing it.

    Kind Regards