What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I access setting on my account

    Asked by NAVARA on July 17, 2014 at 01:53 PM

    I have to access my account to alter the default e-mail for my web site as the default e-mail no longer exist. I can enter the account but cannot access the settings.

    Can you reply to me at scotland@scotlandinphotos.com

    Can you advise Thank you

    Page URL:

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    Answered by Carina on July 17, 2014 at 03:04 PM

    I checked your account and could access the profile area:

    Are you having troubles visualizing this screen? Are you experiencing this difficulty in more than one browser? If you are experiencing this with only one browser it might be a cache related situation. Clearing the cache might solve the situation.

    If the problem persists please let us know, so we can forward this to our second level. 

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    Answered by Carina on July 17, 2014 at 03:11 PM

    By the way if in fact you wish to change the recipient email of a form you can edit the form's email notification:

    Thank you


  • Profile Image

    Answered by Carina on July 18, 2014 at 10:06 AM

    We received your email reporting the same login difficulty.Thank you for getting back to us. I forwarded this situation to our 2nd level so they can determine the causes of this difficulty. They will get back to you via this thread once they have an update on this.


  • Profile Image
    JotForm Founder

    Answered by aytekin on July 18, 2014 at 10:11 AM

    Can you try to log into your account in another browser (Chrome, Firefox etc.) and see if it helps?