What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How secure are your secure forms?

    Asked by JRauscher31 on July 17, 2014 at 02:07 PM

    We are setting up an online pledge form for a capital campaign we're getting ready to do this fall.  I'd like to give our users the ability to input their routing & account numbers for ACH giving and their credit card info for Credit Card giving.

    Is this something your team recommends we stay away from?


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    JotForm Support

    Answered by david on July 17, 2014 at 03:12 PM


    We do recommend you stay away collecting this type of data.  Even though our data is stored on encrypted servers and can be sent over an encrypted channel, if your Jotform account is compromised all the data would be available in plain text.  If you need to collect this data, here is a guide on how to keep it safe, one of the recommendations being to delete submission data once you have done what you need with it:


    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!