Not getting submissions in email

  • russianriverallrivers
    Asked on July 17, 2014 at 3:10 PM

    Per instructions in the FAQ, please check into this and send email logs. The URL for my form appears to be:

     

    http://form.jotform.us/jsform/41971406301144

     

    Thanks!

  • Welvin Support Team Lead
    Replied on July 17, 2014 at 4:22 PM

    Hi,

    Unfortunately, there were no logs to your form's recipient email address upon checking. Please check this guide on how you can fix it: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. We recommend using Mandrill's SMTP if noreply@jotform.com is not working. Whitelisting our IP Addresses and Emails should help as well.

    Let us know if you need further assistance.

    Thanks