What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting submissions in email

    Asked by russianriverallrivers on July 17, 2014 at 03:10 PM

    Per instructions in the FAQ, please check into this and send email logs. The URL for my form appears to be:





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    JotForm Support

    Answered by Welvin on July 17, 2014 at 04:22 PM


    Unfortunately, there were no logs to your form's recipient email address upon checking. Please check this guide on how you can fix it: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. We recommend using Mandrill's SMTP if noreply@jotform.com is not working. Whitelisting our IP Addresses and Emails should help as well.

    Let us know if you need further assistance.