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    Thank you page error

    Asked by drumcheese on August 25, 2011 at 02:19 PM

    I am trying to get the form on the "Events" page (link to events page in the right sidebar on home page), to redirect to a custom Thank you page after the form is submitted. When a form is submitted, the error I get is "page not found", as seen in the screenshot below. I tried redirecting it to other pages on the site (to see if I had typed anything in incorrectly), but found I was still getting the same error. When I use the default thank you message, it works fine.
    Do I need to redirect it to an .htm verses an .html?
    I'm just a little confused, because when I loaded this site, new to the web, a couple of weeks ago, I tested the form and it worked perfectly. Then I got an email from a client that when a customer submits the form, they get the "page cannot be found" error, and then they go back and fill out the form again. Though the form is being submitted correctly, the thank you page is not being redirected.

    Please help.

    Thank you! 

    Page URL:

  • Profile Image

    Answered by allanftd on August 25, 2011 at 02:29 PM

    Hi drumcheese,

    I believe the problem is with the custom thank yyou page that you assigned for your form. I tried opening the page http://www.wave94.com/2011/events.html but I also got the "Page cannot be found" error. Please double check if the page is still existing in your directory, or if the filename has been changed. Both htm or html should work perfectly.

    Please let us know if you need further assistance. Thank you for using JotForm!


  • Profile Image

    Answered by drumcheese on August 25, 2011 at 03:30 PM

    Thank you so much.
    I just uploaded this website 2 weeks ago. I had to direct the entire site to a folder the site files were located in

    (i.e.  rootFolder/2011/thankyou.html)

    Apparently, since I am already 'telling' the server to go directly to the "2011" folder, it does not have to be listed.

    So even though my site is saved in rootFolder/2011/index.html...  the URL reads rootfolder/index.html)

    Hope this helps anyone else with the same issue.


    Ya'll are awesome!

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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 03:36 PM

    Life is a never-ending learning process, ain't it? Glad to know you're able to figure out the problem. Thank you for the kind words as well!