What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I set up a product form to go to paypal. At the end of the tranaction it gives me a message that says pay pal can't take the payment. Why?

    Asked by danharris1958 on July 18, 2014 at 07:21 AM

    The credit cards that have been used are both good so we know that is good. 

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    Answered by jedcadorna on July 18, 2014 at 09:37 AM

    I cloned your form and made a test using a sandbox account with Mastercard,Visa and Discover, All three payments went through. What type of card are you using? 

    All three card types payment were successful.

    Can you get a screenshot of the message and share to us so we could check it.