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    We downgraded our subscription from Premium to FREE, but are still receiving invoices

    Asked by idcorpmd on July 18, 2014 at 09:36 AM

    Hello,

    We downgraded our subscription from Premium to FREE on our "Maryland Remembers Account" on 2/20/14 and received an acknowledgement that on 3/19/14 it would take affect (see below). We are receiving monthly invoices still after several attempts to resolve this issue. We would like to keep the account, but make it a FREE account for now until next time this project comes around. Please let me know what needs to be done to make this transfer.

    Thanks,

    Wendy Emrich, President

    wemrich@idcorpmd.com

    Integrated Designs, Inc., 7477 Baltimore Annapolis Blvd., Suite 101, Glen Burnie, MD 21061, 410-760-3360

     

    A new response has been received:

    JotForm

    Answered by jedcadorna

    Hello,

    Thank you for contacting us.

    You have canceled your subscription and your account is scheduled to downgrade on 3-19-2014. Your account will remain as Premium until the scheduled downgrade date. 

    Let us know if you have other questions.

    JotForm style size height
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    JotForm Support

    Answered by Welvin on July 18, 2014 at 11:35 AM

    Hi Wendy,

    It looks like you have re-upgraded your account after my colleague downgraded it on February 2014. Summary below:

    November 11, 2013: First Payment Added for Premium Monthly Subscription. Order Reference Number: 75854392. Subscription ID: 27038698

    -This subscription was cancelled by my colleague JedCadorna on February 18, 2014 per your request.

     

    March 12, 2014: New Payment was added for Premium Monthly Subscription. Order Reference Number: 78582567. Subscription ID: 28034980

    -This subscription is the current active subscription for your account. 

     

    Anyway, I have cancelled the current active subscription. You will not be charge again. Your account is scheduled to downgrade to the Free Plan on August 12, 2014.

    Thanks