What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We downgraded our subscription from Premium to FREE, but are still receiving invoices

    Asked by idcorpmd on July 18, 2014 at 09:36 AM


    We downgraded our subscription from Premium to FREE on our "Maryland Remembers Account" on 2/20/14 and received an acknowledgement that on 3/19/14 it would take affect (see below). We are receiving monthly invoices still after several attempts to resolve this issue. We would like to keep the account, but make it a FREE account for now until next time this project comes around. Please let me know what needs to be done to make this transfer.


    Wendy Emrich, President


    Integrated Designs, Inc., 7477 Baltimore Annapolis Blvd., Suite 101, Glen Burnie, MD 21061, 410-760-3360


    A new response has been received:


    Answered by jedcadorna


    Thank you for contacting us.

    You have canceled your subscription and your account is scheduled to downgrade on 3-19-2014. Your account will remain as Premium until the scheduled downgrade date. 

    Let us know if you have other questions.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 18, 2014 at 11:35 AM

    Hi Wendy,

    It looks like you have re-upgraded your account after my colleague downgraded it on February 2014. Summary below:

    November 11, 2013: First Payment Added for Premium Monthly Subscription. Order Reference Number: 75854392. Subscription ID: 27038698

    -This subscription was cancelled by my colleague JedCadorna on February 18, 2014 per your request.


    March 12, 2014: New Payment was added for Premium Monthly Subscription. Order Reference Number: 78582567. Subscription ID: 28034980

    -This subscription is the current active subscription for your account. 


    Anyway, I have cancelled the current active subscription. You will not be charge again. Your account is scheduled to downgrade to the Free Plan on August 12, 2014.