What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Archived Form does not Behave Like Other Forms

    Asked by KCTRiO on July 18, 2014 at 10:08 AM

    I tried to create a new form and I was allowed to rename it, but not actually create any fields.  When I click on Edit Form, an archived form comes up for editing.  Also, I cloned my first form and edited it, renamed it, and it shows new submissions, but when I click on Submissions to view the form, the submissions from the archived form comes up or shows NO SUBMISSIONS. 

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    Answered by Carina on July 18, 2014 at 11:54 AM

    I checked your account and could not replicate the same situation. I could access submissions, create a form and add fields. Have you tried accessing your account using other browsers?

    I will forward this situation to our developers so they can analyse better this situation.

    They will contact you when they have an update on this.


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    JotForm Support

    Answered by david on July 18, 2014 at 01:44 PM


    I was also unable to replicate this upon checking your account.  As my colleague stated, a bug ticket has been opened to see if our developers can find the cause of this.  Thank you for your patience.

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    JotForm Support

    Answered by steve on July 18, 2014 at 09:20 PM


    As both my colleagues pointed out, we are unable to replicate the issue. Have you tried clearing your browser cache and logging in again?

    I did notice one form is disabled, but that shouldn't affect your ability to edit it. It will only affect whether it's displayed publicly or not.

    Please let us know if clearing the cache resolves the issue.

    Kind Regards