What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms Disabled - please help?

    Asked by Stancato2013 on July 18, 2014 at 10:35 AM

    I believe one of my clients changed their form link to be secured, and now the their forms are disabled.  I saw in another forum question that you are able to manually reset the forms just once?  Here is the link I found this at: http://www.jotform.com/answers/353607-why-my-forms-are-disabled.  

     

    Can you please do this for me?  

    Page URL:
    http://portbuddy.com/promocode,http://portbuddy.com/contact,http://por<br/>tbuddy.com/ordersuccess-message

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    Answered by Stancato2013 on July 18, 2014 at 10:37 AM

    For some reason it shows this was asked by Stancato2013, it should be for PortBuddy.  

    Thanks!

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    JotForm Support

    Answered by david on July 18, 2014 at 12:46 PM

    Hi,

    The account "PortBuddy" is over limit for SSL based submissions:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

     

    Our limit for these types of submissions is only 10 per month for free accounts.  If you have embedded form in a website starting with HTTPS:// this will also cause your form to use SSL based submissions.  If you embed link start with HTTPS:// then it is also using this type of submission.  I went ahead and reset your limits to give you some time to have a look at your setup as it does not appear you need secure submissions from your forms.   We can only do this once per account however.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

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    Answered by PortBuddy on July 18, 2014 at 04:20 PM

    Wonderful! Thank you SO much, I really appreciate it.  I will keep an eye on it the next few days to see what type of submissions are being sent.  I know part of the site is HTTPS, so it may have very well picked up on it.  Although, I have never had any problems with it before until now.  In any case, thanks so much for your help again.     

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    JotForm Support

    Answered by david on July 18, 2014 at 04:35 PM

    Hi,

    No problem at all, we are here to help.  If you would like to have us take a look at your site we would be happy to.  Just post the URL and we will see what we can do.

    If you have any other questions let us know.

    Thank you for using Jotform!