forms disabled - help!

I believe one of my clients changed their form link to be secured, and now the their forms are disabled.  I saw in another forum question that you are able to manually reset the forms just once?  Here is the link I found this at:http://www.jotform.com/answers/353607-why-my-forms-are-disabled.  

How can we get this fixed?

Thanks!

That probably might have happened due to the same reason. Can you please let us know the form link so we can further assist you?