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Jotform Not working on phones properly!Asked by thefonz22 on July 18, 2014 at 12:01 PM
Hi there I have created a jotform with some conditions. EG if this field is clicked "display this field". Works great on a computer, soon as I load it on a phone it just shows everything, like it completely ignores conditions! Please help.
Any help would be appreciated.
JotForm Support Manager
To make a form to work on mobiles you can either apply a Mobile Theme:
-Click on Setup & Embed
-Click on Themes button at the toolbar
-Apply the Mobile theme
or you can use the Mobile Responsive widget
Please give those a try and you can get back to us with more questions. We will be happy to assist you.
Hi there, mobile theme made no different. Phone still ignoring "conditions" on jotforms. Is anyone else having this issue besides me? Seems like quite a big bug in the system..
Mine is opposite, when I viewed your form in computer the fields are displayed but when viewed in mobile the condition is working. I viewed your page and some js codes returns an error so my guess is that the embedded code was conflicting some of your js library in your site.
I suggest you try re-embedding the form using an Iframe embed code. Iframe eliminates script conflict from your page. Please give it a try and let us know if this still does not work.