Jotform Not working on phones properly!

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    thefonz22
    Asked on July 18, 2014 at 12:01 PM

    Hi there I have created a jotform with some conditions. EG if this field is clicked "display this field". Works great on a computer, soon as I load it on a phone it just shows everything, like it completely ignores conditions! Please help.

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    thefonz22
    Answered on July 18, 2014 at 12:17 PM

    Any help would be appreciated.

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    Jeanette
    Answered on July 18, 2014 at 02:35 PM

    To make a form to work on mobiles you can  either apply a Mobile Theme:

    -Click on Setup & Embed

    -Click on Themes button at the toolbar

    -Apply the Mobile theme

     

    or you can use  the Mobile Responsive widget

    Please give those a try and you can get back to us with more questions. We will be happy to assist you.

     

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    thefonz22
    Answered on July 21, 2014 at 09:27 AM

    Hi there, mobile theme made no different. Phone still ignoring "conditions" on jotforms. Is anyone else having this issue besides me? Seems like quite a big bug in the system..

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    jedcadorna
    Answered on July 21, 2014 at 10:40 AM

    Mine is opposite, when I viewed your form in computer the fields are displayed but when viewed in mobile the condition is working. I viewed your page and some js codes returns an error so my guess is that the embedded code was conflicting some of your js library in your site.

    I suggest you try re-embedding the form using an Iframe embed code. Iframe eliminates script conflict from your page. Please give it a try and let us know if this still does not work.