What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform Not working on phones properly!

    Asked by thefonz22 on July 18, 2014 at 12:01 PM

    Hi there I have created a jotform with some conditions. EG if this field is clicked "display this field". Works great on a computer, soon as I load it on a phone it just shows everything, like it completely ignores conditions! Please help.

    Page URL:

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    Answered by thefonz22 on July 18, 2014 at 12:17 PM

    Any help would be appreciated.

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    JotForm Support Manager

    Answered by Jeanette on July 18, 2014 at 02:35 PM

    To make a form to work on mobiles you can  either apply a Mobile Theme:

    -Click on Setup & Embed

    -Click on Themes button at the toolbar

    -Apply the Mobile theme


    or you can use  the Mobile Responsive widget

    Please give those a try and you can get back to us with more questions. We will be happy to assist you.


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    Answered by thefonz22 on July 21, 2014 at 09:27 AM

    Hi there, mobile theme made no different. Phone still ignoring "conditions" on jotforms. Is anyone else having this issue besides me? Seems like quite a big bug in the system..

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    Answered by jedcadorna on July 21, 2014 at 10:40 AM

    Mine is opposite, when I viewed your form in computer the fields are displayed but when viewed in mobile the condition is working. I viewed your page and some js codes returns an error so my guess is that the embedded code was conflicting some of your js library in your site.

    I suggest you try re-embedding the form using an Iframe embed code. Iframe eliminates script conflict from your page. Please give it a try and let us know if this still does not work.