- thefonz22Asked on July 18, 2014 at 12:01 PM
Hi there I have created a jotform with some conditions. EG if this field is clicked "display this field". Works great on a computer, soon as I load it on a phone it just shows everything, like it completely ignores conditions! Please help.Page URL:
- thefonz22Answered on July 18, 2014 at 12:17 PM
Any help would be appreciated.
- JotForm Support ManagerJeanetteAnswered on July 18, 2014 at 02:35 PM
To make a form to work on mobiles you can either apply a Mobile Theme:
-Click on Setup & Embed
-Click on Themes button at the toolbar
-Apply the Mobile theme
or you can use the Mobile Responsive widget
Please give those a try and you can get back to us with more questions. We will be happy to assist you.
- thefonz22Answered on July 21, 2014 at 09:27 AM
Hi there, mobile theme made no different. Phone still ignoring "conditions" on jotforms. Is anyone else having this issue besides me? Seems like quite a big bug in the system..
- jedcadornaAnswered on July 21, 2014 at 10:40 AM
Mine is opposite, when I viewed your form in computer the fields are displayed but when viewed in mobile the condition is working. I viewed your page and some js codes returns an error so my guess is that the embedded code was conflicting some of your js library in your site.
I suggest you try re-embedding the form using an Iframe embed code. Iframe eliminates script conflict from your page. Please give it a try and let us know if this still does not work.