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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have an additional charge on my card

    Asked by CaringSeniorService on July 18, 2014 at 12:36 PM

    I received a call from Amex about a charge on my bill. I have an account with your company, but I received a second charge on a credit card not associated with Jotform that I know of.

     

    The charges shows up as PLIMUS. I need assistance tracking this down.

     

    Please call me at 201-378-8386

     

    Jeff Salter 

    charge card JotForm tracking credit
  • Profile Image
    JotForm Support

    Answered by KadeJM on July 18, 2014 at 03:30 PM

    Actually that's nothing to be concerned about. We've used Plimus for some time now before we switched to FastSpring for our platform billing services. So if you've been with us for awhile now then chances are you may still be billed through Plimus. The invoices will say either *Plimus or *FS and will also mention our Company Information.

    I checked yours and you can verify this with your most recent transaction below. You can view a billing history of invoices within your Billing Tab on your account.

    Reference of Most Recent Transaction:

    https://shoppers.plimus.com/jsp/show_invoice.jsp?ref=10F0A888DE9BC562

    BlueSnap is formerly " Plimus " but I think they kept both names or they haven't fully converted which it is the same company together as one.

     

  • Profile Image

    Answered by Jeffreyasalter on July 19, 2014 at 12:21 PM
    ?Thanks, when I reviewed my account I see that in 2012 I had paid for a 2 year subscription fee, but then had upgraded, so I should not have been billed for the 139, can you verify if I was supposed to be billed for this amount?
    ...
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    JotForm Support Manager

    Answered by Jeanette on July 19, 2014 at 09:11 PM

    You shouldn't be charged for that. Actually our records shows that such old Premium Bi-yearly subscription did not renew nor charged your American Express : XXXX-XXXX-XXXX- 3011- There were just attempts to charge it. The old existing  BlueSnap (Plimus) Account Id is:   31234631 (this is now canceled)

    The new existing BlueSnap Account ID is:47550834. This is the only active one for the Yearly Economy subscription, which was charged to  American Express : XXXX-XXXX-XXXX- 1005