What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form keeps on changing

    Asked by brenniek01 on July 18, 2014 at 01:54 PM

    Hi

    I spent ages creating a form (I kept on saving as well as having the auto saving done). I was virtually done when suddenly I discovered that the form had reverted back to a version where I had hardly no fields on it! I hadn't left the form or did anything other than add fields to it and save. I then redid it all and completed it. While I was busy embedding the code into my website I suddenly discovered that the form had all the info missing again (was in exactly the same state as it was the previous time). It looked right initially when I checked it on my website... then when I refreshed it was deleted. What am I doing wrong, I didn't edit the form while was I embedding it in the website (both times it reverted the the identical state). All the major work on the form is missing!

    Brenda

    Page URL:
    http://tangen.co.za/test/

    checked info missing same identical
  • Profile Image
    JotForm Support

    Answered by Mike_T on July 18, 2014 at 03:43 PM

    Thank you for contacting us.

    This is not a common issue. Since there is an auto-save option enabled by default in our editor, please make sure to not open your form in editor from multiple locations (e.g. different browsers, computers, browser windows) at the same time.

    Can you try a form Revision History tool? It can be usually used to restore the form to some previous state.

    Let us know if you need any further assistance on this. We will be happy to help.