- gpcwebsAsked on August 25, 2011 at 05:23 PM
Contacted by a client who has been unable to access the form for several days. Turns out she uses satellite for her internet. She wrote me: "I called my internet provider; they suggested that the site's Security level is set too high for successful download via Satellite. Since I do not have similar problems with other sites, she suggested that perhaps your form service has set its security level much higher than others. You might ask them. I use Wildblue for the satellite connection."
Can you give me any insight into what this means and what would need to happen in order for someone using satellite (we have a number of rural clients) to be able to access the form.
Appreciate your help.Page URL:
- woodyincAnswered on August 25, 2011 at 06:47 PM
first of all, wild blue is a joke. her signal is so choppy and disrupted that half the webpages she loads don't work anyways. SSL is worthless over that connection
offer her a non ssl link
- allanftdAnswered on August 25, 2011 at 11:06 PM
Woodyinc does have a valid point. Satellite connection by nature is less reliable and stable than its more mainstream counterparts like DSL and even 3G. It is very susceptible to interference and delay (imagine your data being sent to the outer space!), but unfurtunately in rural areas it is the only choice.
Therefore, if you have a significant number of clients based in rural areas, it is best to keep your form as short and simple as possible. And turn off the HTTP Secure option and change it to normal security level by using http:// prefix in your form's URL.
Thanks for sharing your inputs to our friend!
Please let us know if you have anyother questions or concerns.
- woodyincAnswered on August 25, 2011 at 11:19 PM
Regarding the "non SSL link" Have an option for those having difficulty using the secure form to be able to click a link that goes to the actual <form.jotform.com/xxxxxxxx> page. Be sure to have it as a pop up hyperlink so they don't loose the original page they were trying to use/viewing.
Try this link for an example of a pop up page: http://form.jotform.com/form/11282905196
To do this go to the form you need a non-SSL version for and click "embed form" then leave the "secure form" box unchecked and copy and paste that URL into your hyperlink field on your website.
Of course this is only for the NON SSL link, keep the SSL checked when embedding the URL on your page for users that can handle SSL.
LEGAL: be sure to advise that the page has less security than the secure form so you don't get sued for something silly! ;-)
- gpcwebsAnswered on August 26, 2011 at 12:31 PM
Thank you for the feedback. This form is not a SSL form nor have I ever checked the "secure form" option. We don't collect any secure data. The URL is http already, so my client's comments were surprising to me. I wondered if it had to do with the Jotform connection. I also realize that her situation is less than ideal, but as you say, in rural areas sometimes that is the only option. Appreciate your time.
- allanftdAnswered on August 27, 2011 at 12:56 AM
Thanks gpcwebs, please let us know if there's anything else we can help you and your clients with.
Thank you for using JotForm!
- gpcwebsAnswered on August 30, 2011 at 04:47 PM
Appears this was a browser issue. In talking again with this client, she told me the problems she experienced with not being able to get to the site were when she was using Firefox on a Mac. Sorry I did not get the specific version of Firefox. She switched to Safari on her Mac and was able to get to the site and successfully use the form including uploading 3 files.
- allanftdAnswered on August 30, 2011 at 11:52 PM
Thanks for the update gpcwebs. I tried accessing your form using Firefox on Mac but I was able to open your form there.
Kindy ask your client to try again and let us know if he continues to encounter problems. Our apologies again for any inconvenience.
Thank you for using JotForm!