What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why the form is not working in FB mobile?

    Asked by ithar on July 19, 2014 at 05:24 AM



    Every single time i get the same problem, people cannot fill up the form from their mobiles.


    I'm paying for this just because the form was suppose to work trough mobiles as well, but all the time i have the same problem.



  • Profile Image
    JotForm Support

    Answered by jonathan on July 19, 2014 at 09:33 AM


    Can you please share to us the URL of your FB page where we can also test the form?

    We will be able to give appropriate suggestion/solution if we can take on the actual embedded form.

    Just to let you know also Facebook Page Tabs are not supported on Facebook's Mobile apps (iOS/Windows Mobile/Android).

    So if you are referring to Facebook Tab in mobile apps, that could be the possible reason people where not able to see the form when using mobile devices.

    If this is the case, a solution I can suggest is similar to what was done on this thread -Embedding-the-form-on-Facebook -- refer to the solution by NeilVicente


    To get your form's link, click Embed Form (while on edit mode), then copy the link provided.



    Hope this help. Inform us if you need further assistance on this.





  • Profile Image

    Answered by ithar on July 20, 2014 at 02:33 AM



    Ok, here is the link: https://www.facebook.com/annurcollections?ref_type=bookmark

  • Profile Image

    Answered by ithar on July 20, 2014 at 02:35 AM

    In every album I have post all the details about our clothing, and between the details there is the link for the Order Form, until now everyone has problems to fill up the form from mobiles.

  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2014 at 03:06 AM


    It seems you were definitely referring to FB mobile apps. As mentioned already, the Facebook Tabs is not supported by Facebook Mobile app.

    The Order form in your Facebook page will work by using the mobile browser instead. 

    Please inform us if you are still having issue.



  • Profile Image

    Answered by ithar on July 20, 2014 at 03:16 AM

    I don't understand...the order form is in FB, so how will people open it?

    It means that I have no choice? people cannot fill up the form in their mobiles?

  • Profile Image

    Answered by ithar on July 20, 2014 at 03:29 AM

    People always use their app, who want to use the browser??

  • Profile Image
    JotForm Support

    Answered by Welvin on July 20, 2014 at 09:06 AM

    As mentioned, like-gates or Facebook Tab Application is currently not viewable using any mobile devices or when m.facebook.com mobile site is used.

    A workaround would be using third party websites that offers Mobile Facebook Tab Application, like:



    Hope that helps.


  • Profile Image

    Answered by Npedronan on April 25, 2017 at 11:52 PM

    I am having this same issue. When people share/look at my webpage on FB Mobile app my Jotform is cut off and people are unable to see the entire form. This is a BIG issue as a lot of our customers use mobile. Is there a way to fix this? if not I may have to use another form app. 




    Thank you, 

  • Profile Image

    Answered by Ian on April 26, 2017 at 03:34 AM

    @Npedronan : I had moved you question to a new thread at https://www.jotform.com/answers/1128861

    You will be replied shortly on that thread.