What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I wanted to upgrade to premium package for one month, but I mistakenly updated it for a year.

    Asked by hrerbkb on July 19, 2014 at 12:25 PM

    I wanted to upgrade to premium package for one month, but I mistakenly updated it for a year. How to convert it into monthly and get refund of remaining 11 months?

     

    User ID: hre.rbkb@gmail.com

    Updated premium package and
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    JotForm Support Manager

    Answered by Jeanette on July 19, 2014 at 09:17 PM

    I have already canceled and refunded the yearly subscription, once the refund is completed you can re-upgrade your account by purchase the $9.95 plan.

    Kind regards