I wanted to upgrade to premium package for one month, but I mistakenly updated it for a year.

  • hrerbkb
    Asked on July 19, 2014 at 12:25 PM

    I wanted to upgrade to premium package for one month, but I mistakenly updated it for a year. How to convert it into monthly and get refund of remaining 11 months?

     

    User ID: hre.rbkb@gmail.com

  • Jeanette JotForm Support
    Replied on July 19, 2014 at 9:17 PM

    I have already canceled and refunded the yearly subscription, once the refund is completed you can re-upgrade your account by purchase the $9.95 plan.

    Kind regards