The form is configured to use reCaptcha, but it shows hCaptcha

  • EdgeDigital
    Asked on June 1, 2022 at 10:10 AM

    Also, this form is configured to use reCaptcha, not hCaptcha, but hCaptcha appears, screenshot below. Can reCaptcha be forced?

    1654090804 62976c34c2768 Screenshot 10

  • Carlo JotForm Support
    Replied on June 1, 2022 at 10:29 AM

    Hello EdgeDigital,

    Can you make sure that the Captcha is configured correctly to Recaptcha as shown in the screenshot below.

    1654093686 62977776b2505 Screenshot 10
    I have also cleared your forms as it fixes temporary glitches. Can you give it a try? If the issue still persists, please let us know so that we could further check it for you.

  • EdgeDigital
    Replied on June 1, 2022 at 12:17 PM

    Thanks, yes, this form is configured to use reCaptcha (screenshot below) but hCaptcha persistently appears:

    1654100134 629790a6b0d17 Screenshot 10

    1654100212 629790f449730 Screenshot 21


  • Basil JotForm Support
    Replied on June 1, 2022 at 2:28 PM

    Hi EdgeDigital,

    Testing the Recaptcha in my form, the user is not supposed to see a captcha to click when it's hidden, it should automatically trigger a captcha when you submit.

    I think that this is the system-triggered captcha, could you test the form again and see if the hCaptcha appears?

    Looking forward to your reply.