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    Not receiving form submissions anymore

    Asked by herpony on August 25, 2011 at 10:46 PM



    Hi my form has been working for months now and I added some some more fields into some of my categories and now I do not receive any of the submissions by email.

    I really need to get this fixed asap!


    Page URL:

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    Answered by brx250 on August 26, 2011 at 12:12 AM

    Hi herpony,

    Thank you for using JotForm.

    I've tried replicating your issue on our end and everything seems to be fine except for the contents of your notification email. I suggest you create a new notification email to let it update its content automatically then delete the old one. In addition, I strongly recommend you to use www.jotform.com/form/123456789 instead of form.jotform.com/form/123456789. 

    Hope this helps. If you have any other questions, please feel free to contact us again. 


    Albert | JotForm Support