Not receiving form submissions anymore

  • Profile Image
    herpony
    Asked on August 25, 2011 at 10:46 PM

    http://form.jotform.com/form/11560029743

     

    Hi my form has been working for months now and I added some some more fields into some of my categories and now I do not receive any of the submissions by email.

    I really need to get this fixed asap!

    Thanks!

  • Profile Image
    brx250
    Answered on August 26, 2011 at 12:12 AM

    Hi herpony,

    Thank you for using JotForm.

    I've tried replicating your issue on our end and everything seems to be fine except for the contents of your notification email. I suggest you create a new notification email to let it update its content automatically then delete the old one. In addition, I strongly recommend you to use www.jotform.com/form/123456789 instead of form.jotform.com/form/123456789. 

    Hope this helps. If you have any other questions, please feel free to contact us again. 

     ___________________________________________________________ 

    Albert | JotForm Support