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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms do not work well

    Asked by pasha1 on August 25, 2011 at 11:31 PM

    My form was wroking well until tonight when I had tried to make changes using jot form builder some how all functionality of the form was frozen and stop working such as pop up text massage and also validation stop working so I have no clue what was happning this started after 6PM could some one help please I do not want my work to be waisted.

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    JotForm Support

    Answered by NeilVicente on August 25, 2011 at 11:49 PM

    Hi,

    You have quite a lot of forms in your account. Would you mind telling us which one is giving you problems? Also, is this form used as standalone, or is it embeddded somewhere? If embedded, kindly give us the URL of the exact page where it can be found.

    We would love to help you solve this issue the soonest time possible. Please respond to this message promptly. Thank you!


    Neil

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    Answered by pasha1 on August 26, 2011 at 12:23 PM
    Hi Neil:
    thank you for your response so quickly. If I understand the difference
    between standalone and embedded I would say it is standalone I just
    saved the form and then I decided to preview however when I do that the
    validation form like example the form with the name Price Quote
    envelopes is not functioning correctly and I just wanted you to know the
    the reason I have quite many forms is that I really was not sure how I
    was going to use them and I had to test few times before embedded to my
    dream-weaver site most forms are functioning well I just do not know the
    reason this happened.
    Please note: I am in the process of opening two different account for
    basic forms for my clients so most of these folders will have their own
    accounts, also for the printing company I am going to ask your help for
    transfer all files to a private server for them and I think the amount
    was $450.00.
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    Answered by pasha1 on August 26, 2011 at 12:34 PM
    Hi Neil:
    I just relised when I go to my testing server in dreamwever the form
    envelope is functioning well so I just wanted you to that it was not
    working when I was trying to check the form on your form builder in the
    review section so I guess when I copy the source code to my html
    applications it does work, I just do not know how come I could not
    review in the jotform builder as I can on my testing server.

    On 8/26/11 9:23 AM, vic wrote:
    > Hi Neil:
    > thank you for your response so quickly. If I understand the difference
    > between standalone and embedded I would say it is standalone I just
    > saved the form and then I decided to preview however when I do that
    > the validation form like example the form with the name Price Quote
    > envelopes is not functioning correctly and I just wanted you to know
    > the the reason I have quite many forms is that I really was not sure
    > how I was going to use them and I had to test few times before
    > embedded to my dream-weaver site most forms are functioning well I
    > just do not know the reason this happened.
    > Please note: I am in the process of opening two different account for
    > basic forms for my clients so most of these folders will have their
    > own accounts, also for the printing company I am going to ask your
    > help for transfer all files to a private server for them and I think
    > the amount was $450.00.
  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 26, 2011 at 11:33 PM

    Hi Pasha1,

    Sorry for the delay in response.

    First off, I can't find a Price Quote form in your account pasha1. Could this form be in another account?

    Also, I am not quite sure but this is how I understood your problem:

    When you test the form from within the form builder, everything works perfectly. However, after embedding it to a page being edited in Dreamweaver, it seems to have lost functionality such as validation.

    If this is correct, would you mind giving us the URL of the Dreamweaver-edited page, if it is already uploaded? Have you tried using Embed or iFrame methods for embedding the form? If not, please try it.

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame or Embed


    4.  Copy the codes provided in the succeeding screen

    As for transferring the files to a new JotForm Licensed installation, please send an email to contact@interlogy.com so you can be assisted with this issue.

    Thanks!

    Neil

  • Profile Image

    Answered by pasha1 on August 27, 2011 at 07:54 PM
    It has been taking care of and I had to check few thing and made work it
    had something to do the way I had setup some forms related to
    duplication of same form.
    Thank you

  • Profile Image

    Answered by pasha1 on August 27, 2011 at 07:56 PM
    Hi;
    It is OK now I tested few forms and it is working well it was not setup
    correct. I took care of it anyway.
    Thanks

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    JotForm Support

    Answered by liyam on August 27, 2011 at 08:48 PM

    Hello pasha1,

    It is good to know that you were able to resolve your issue.

    If in any case you have other questions or concerns, please do not hesitate to post a new topic here at the forums.  We will be here to assist.

    Thanks and warm regards,

    Liyam

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    Answered by pasha1 on August 28, 2011 at 03:36 PM
    Hi;
    Thank you for your concern, I will do so.
    Best regards,
    Vic