- JotForm SupportWelvinAnswered on July 21, 2014 at 06:02 AM
Did you receive the payment confirmation from Paypal? If not, then I'm sure that the submission was incomplete. Please check your form's incomplete payment section: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.
We also recommend enabling IPN settings to your Paypal Account to complete the payment integration. Please check the following guides:
Hope that helps! Let us know if you have further questions or if you need further assistance.