What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I had one person make a payment and it is not showing in my paypal

    Asked by poet472 on July 21, 2014 at 03:40 AM
    Just one more question and promise im done..lol. I had one person person make a payment and it is not showing in my paypal. Was there an error or being held by jotform?
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    JotForm Support

    Answered by Welvin on July 21, 2014 at 06:02 AM

    Hi,

    Did you receive the payment confirmation from Paypal? If not, then I'm sure that the submission was incomplete. Please check your form's incomplete payment section: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    We also recommend enabling IPN settings to your Paypal Account to complete the payment integration. Please check the following guides:

    -http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    -http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Hope that helps! Let us know if you have further questions or if you need further assistance.

    Thanks