What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Uploaded photo not being displayed in the submission email.

    Asked by StyleDeluxe on July 21, 2014 at 07:28 AM

    Good afternoon, 


    I would like my form, a photo can be uploaded. However, I do not get to see in my confirmation email the photo. Only a missing picture. I have used the link there. 


    Please let me know how I can fix this. 




    Ilona van Rossum

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 21, 2014 at 08:47 AM


    Have you solved your problem already?

    I did check your form's notification email alert and did not find any issue with that. The submission emails should display the uploaded images correctly.

    I cloned your form and sent a test submission. The submission email I received does display the uploaded images correctly. Please the screenshot below:

    If you are still not able to see the images in the email, please share a screenshot of the email you received and we will take a look. The following guide should help you in uploading image in your forum post:  https://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!