Thank you message cannot be seen unless user scrolls back to top

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    ahsraidersxc
    Asked on July 21, 2014 at 10:22 AM

    Product page is long and so the thank you message cannot be seen unless user scrolls back to the top.  I cannot use a custom URL.

    I have tried a dozen or so of the fixes in the support pages with no fix.

     

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    ahsraidersxc
    Answered on July 21, 2014 at 11:13 AM

    I would still like to know how to work around this issue.  However, I was successful in making a Thank You page on our website and using a custom URL.  This is the most straightforward fix.

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    Welvin
    Answered on July 21, 2014 at 12:19 PM

    Back to top is already added to our form. It should work like that when embedding it using our default Javascript Method. However, the form was placed inside a frame in the Google Sites so this function is not working anymore since the frame has a different control. 

    I would advise to use the Custom Thank You page instead.

    Thanks

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    ahsraidersxc
    Answered on July 22, 2014 at 05:50 PM

    Thank you for the information.  Very helpful!

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    Jeanette
    Answered on July 23, 2014 at 12:47 AM

    Very glad to see Welvin's suggestion worked out for you.