What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you message cannot be seen unless user scrolls back to top

    Asked by ahsraidersxc on July 21, 2014 at 10:22 AM

    Product page is long and so the thank you message cannot be seen unless user scrolls back to the top.  I cannot use a custom URL.

    I have tried a dozen or so of the fixes in the support pages with no fix.


    Page URL:

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    Answered by ahsraidersxc on July 21, 2014 at 11:13 AM

    I would still like to know how to work around this issue.  However, I was successful in making a Thank You page on our website and using a custom URL.  This is the most straightforward fix.

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    JotForm Support

    Answered by Welvin on July 21, 2014 at 12:19 PM

    Back to top is already added to our form. It should work like that when embedding it using our default Javascript Method. However, the form was placed inside a frame in the Google Sites so this function is not working anymore since the frame has a different control. 

    I would advise to use the Custom Thank You page instead.


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    Answered by ahsraidersxc on July 22, 2014 at 05:50 PM

    Thank you for the information.  Very helpful!

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    JotForm Support Manager

    Answered by Jeanette on July 23, 2014 at 12:47 AM

    Very glad to see Welvin's suggestion worked out for you.