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    How can I show/hide fields based on responses in email notification?

    Asked by live2b on July 21, 2014 at 10:44 AM

    I set up a form (http://form.jotform.us/form/22756200753147) that is used to send orders to our printer for various items.  Basically, an order form.  When the printer receives the form, all of the fields show up, and in none of them does it state what item is being ordered.  I have attached a screenshot below of the submitted form for an order of 200 2-sided business cards.  As you can see, she has the information she needs to create the business cards, but it doesn't show her which of the items were actually ordered.  

    I can't find any FAQs about this on your website.  Can you help me! 

    Page URL:

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    Answered by Carina on July 21, 2014 at 12:12 PM

    Thank you for the screenshot. It surely helps us to determine better the causes of this situation. 

    I created a clone of the form, did a test submission and could replicate the same results. I checked all options but the notification only shows details in the Tri-fold Brochures for Residents:


    I created new email notifications in this clone and made a test submission.

    The situation seems to be solved:

    You can test it in the form "Clone of Order Brochures & Marketing Materials".

    Let us know if further support is needed.

    Thank you