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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error updating to SalesForce

    Asked by cbenavidz on July 21, 2014 at 02:20 PM



    I have been trying to integrate my templates to Salesforce.

    I am trying to integrate the form called "(eng) Individual" but the information is not been send to Salesforce.

    I talked with a SalesForce rep and we saw that there is no register of submitions through the API


    I did a demo with other template called "(eng) MAM account" and the information passed ok to Salesforce, and also i am able to see the restry of the API in salesfore.


    So i think the problem may be just with that template not sending any API information "(eng) Individual"


    Can you check on this please.


    Thank you

    Carlos Benavides

    user: cbenavidz

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    JotForm Support

    Answered by david on July 21, 2014 at 03:28 PM


    Please try clearing your forms cache:


    After that, remove the integration and attempt to reconnect it.


    As it appears your integrations is working correctly with a different form, something may have been entered incorrectly or there may be old setting from your form causing conflict.  Clearing the form cache and integrating again will rule both of these out as possibilities.  Let us know if this still does not work and we will be happy to assist you further.

    Thank you for using Jotform!